Shipping and delivery times:
- Prices do not include shipping costs. The shipping costs are those indicated on the page where you place the order.
- The available shipping methods are those expressly determined on the page on which you place the order. By default, invoices will be sent to the email address indicated by the Client at the time of registration on the AUTHENTIQUE LIVING website or when placing the order.
- For shipments outside the European Union, contact us.
- The delivery times of the orders indicated on the Web are indicative and are calculated in business days. In general, orders are prepared within 2-4 days if the item is in stock. As our products are handcrafted in some cases we might need some more time to have them ready for shipping. In such a situation we will contact you to inform about exact timingOn Saturdays, Sundays and holidays there will be neither departure nor delivery of orders. Orders will be shipped within the available stock limits. However, its delay will not imply or cancel the order or any compensation.
- The products purchased will be delivered to the person and to the address indicated in the order. An order is considered delivered at the moment the carrier delivers the package or packages to the customer and the customer signs the delivery receipt document. It is the responsibility of the customer to verify the status of the merchandise upon receipt and indicate all anomalies on the delivery receipt.
- Our company supports all recycled materials for packaging; unfortunately for fragile items there is still not available in the market fully ecological wrapping option that would guarantee that the product reaches you in safe conditions.
- AUTHENTIQUE LIVING ships most of your orders through UPS and its partners. Our orders are send out of Spain, within EU countries you should receive your order in 3-5 working days once it left our storehouse.